Tonight from Door Dash I wanted a keep it simple burger and onion rings. I received French fries instead and paid more for nothing. A couple of days ago I ordered the chocolate cake ..paid $6 for it and could not eat half of it because it was rock hard. The Castle Rock location used to be great however it now goes from bad to worse. This food is not worth the kind of money you have to pay. I am voting with my dollars and taking my business elsewhere. UPDATE: one year later I ordered from a place called chicken Sammy's and I got a burger and fries instead of a Crispy Chicken and onion rings. Did some investigating and come to find out this is Red Robin! Even under a different name they can't get an order right..what's hilarious is Chicken Sammy's doesn't offer burgers! Red Robin you are a joke a year later. How you stay in business is beyond me. Vote with your money people and don't order from Chicken Sammy's! You will get a burger!! Ha ha.
Good location and decent food. I'm not a particular fan of Red Robin, but this was a good location for a family gathering. Also just down the street from a nice park, and parking and access to this location was pretty nice. Good fries and *okay* chicken tenders.
The experience was okay, the staff was solid. They were cool. I'd kick it with any of them. It wasn't the people, but the product. the burger tasted like water. Coulda got a better burger at burger King man. :( Sad day
Wait staff standing around talking and having fun while we waited 15 min just to ask for To-go boxes. Once we asked for boxes we waited another 10 minutes to get them then they didn't even bring the correct size boxes. I ordered a 10" pizza, ohad more than half of it left but waiter brought me a personal size pizza box. The food want that great. Chucks & fries came to us room temperature and the pizza definitely didn't taste like Domino's pizza like it does at most Red Robin locations I've been too. I frequent Red Robin & I am a Royalty member but the Castle Rock, CO location is terrible. I will not be back to this location.
I love be the unlimited fries. Was seated in the bar area, and have to say not impressed with the service. The server/bartender was distracted by a friend sitting at the bar and then a shake machine that wasn't working. Had better service from the runner. Frustrating, had to wait a long time for the bill as I was paying cash and wanted to use my rewards card, ended up just putting the cash on the table and leaving.
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