Red Robin has been a favorite restaurant of ours for years. Their bottomless fries with campfire sauce are so good! The best burger ever is the madlove! And the freckled lemonade is bottomless and so refreshing. They even have pizza now and that is also super tasty.
We go to eat here often as a family. We don’t always have a perfect experience, but the last two times we’ve eaten here we’ve been waited on by Ashleigh. It is not easy serving a big family with four kids and a baby, but Ashleigh didn’t miss a beat, and kept up on drinks, fries, and food. They were both excellent experiences, and I will go back every time as long as the service matches Ashleigh’s.
We had a table for 5 people. Burgers came before the appetizer which was mozzarella sticks and when they arrived they were cold. Asked 3 servers for napkins, never got them. Asked for some more ranch, never got it. My server only had like 2 more tables. Shouldn’t be that hard. They need to learn how to communicate. Food was okay. Bad service.
While our food was fine and our server was great we were seated at table that had a leak (it is obviously an old leak) and we kept getting splashed with the water. While I understand contractors are hard to come by right now, they could have closed this table. We finally had to ask for a bucket so the water wouldn't get in our food.
Place was filling up as we got there. Was seating promptly. But the overall service was slow. The kids ordered Royal Red Robin burgers and I got the BBQ chicken wrap. Server asked both kids how they wanted their meat cooked and both said 'medium'. Server did not ask how they wanted their egg for the burger. So I chimed in and the boy asked for over easy while the girl asked for 'no yoke'. The server said "so you want over hard?" and she agreed (mistake). So both burgers came out overcooked. The girl did indeed get an over hard egg on her burger. Adult drink service was really slow also. I need to learn to order adult beverages off the electronic menu-thing instead of trying to flag down a server. All in all a decent experience. One star removed for overcooking the burgers.
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