Was greeted by an amazing young lad, didn’t get his name but he had such a kind voice and was working front desk. He was actively helping customers and had nothing but positivity emanating from him. The manager was out front discussing interview times with a potential new hire and she seem d extremely friendly as well. Wish the best to all the staff here great work guys and the fries have always been fresh so thank you!
I got the surf n turf and had amazing service from the valet to the coat check guy all the way up to the wait staff. The chef even personally came to my table to check if I was enjoying my meal. Stay away from the pasta Primavera, though. The person I dined with got ring worms. ... ... Oh wait. No, that was somewhere else... What I meant to say was that I had the usual expectations and wasn't disappointed. You know what you're getting. Stop pretending you even read reviews of fast food places.
I will admit, I'll always return back here because I'm addicted to their triple cheese burgers. But this location continuously impresses me with the lousy service it provides. About 1 in 5 visits I have a good experience (fast, fresh and friendly) but majority of the time it's missing one of those
I don’t live in the immediate area although in the Pikes Peak Region and this was my first visit to this location (or any other in Castle Rock). The first thing I noticed was how long both drive lines were, fairly long for a Thursday evening at 7pm and neither lane were necessarily moving quickly. It was easy to forget just how long I had waited in line as the order taker as well as the employee distributing customer orders were FANTASTIC! The order taker saved me $1.50 by going with the double-cheeseburger bundle and was given my order with politeness and professionalism (and my order was correct too!).
McNuggets were crisp, a little cool but eatable. Cookies, fresh and delicious. Coke, tasted like Dr. Pepper. Suggest ensuring dispensing nozzles are cleaned regularly. I will stop in again to check on the Coke.
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