Jimmy John’s

390 S Wilcox St Ste. D, Castle Rock, CO 80104, USA

About Jimmy John’s

3.4 / 5

from reviews

Is this your business?

    B Lynn
    -
    February 22, 2021

    I agree with ALL the other reviews here - go to a different Jimmy Johns location this location has horrible management. 8 teens standing around looking bored and zoned out and it's slowwwww to get your sandwich. They have gotten our order wrong THREE times now over the last 2 months. They never put the freebies on even though it's listed on the receipt. We get home all 3 times with no freebies and sorry Jimmy John's but your sandwiches aren't good or special without the freebies and hot peppers. I can get a plain turkey sandwich from my fridge. Avoid this location until they can properly mange it like the billion other locations what do good work. By these reviews it looks like it won't ever turn around at this location

    John Castle
    -
    April 25, 2021

    The new owner has out sourced his call center to India. We will not buy pizza here again and I hope you won’t either. This cut half the local staff’s jobs. Mostly young kids. Not to mention the order was wrong and the list just goes on and on.

    Aaron Google
    -
    May 25, 2021

    Just got a #7 and it was delicious, I love the way subs are made at jimmy johns and Im definitely coming back probably next Monday.

    Elisabeth Scanlon
    -
    May 05, 2021

    Edit: the franchise owner got in touch with us and apologized profusely for the mistake and promised there'd be a follow up with his staff on this. He also promised us a free meal, delivered, free of charge. We got that meal today. The only thing was that the delivery guy didn't go to the back as described, but handed it off to the front. A minor thing, compared to the original issue. I'm happy the franchise owner seems to understand the severity of the issue and is taking action. We've always had issues with this location, but up until today they've done a good job of making it right. My coworker and I ordered lunch around 2pm, got order confirmation, and then the out for delivery notification 5 minutes later. Awesome! Then an hour passes by with no additional update. My coworker checks the status and it says already delivered, which is odd. Nobody's come to the back door as requested, and nobody's gone to the front of the business to hand it off there, so we go look around. We find our food sitting on a TRASH CAN in the back of an entirely different business? To be clear, we have a giant sign on our back door with business name, address and "employees and deliveries only". My coworker works in that area and never left it. Jimmy John's had both our numbers, name of the business, nobody tried to contact us. We then call the store and ask to speak to a manager, which the person picking up says he is. We explain the situation and the person tells us he's the one who delivered it and he didn't know what to do, so setting it down on a trash can seemed logical. He makes absolutely no attempt to make it up to us. No refund, no "its on us next time", just, it's not their fault. I'm sorry, but this is just too much for me. There's no way I'm ordering from here again. I'd rather drive the extra time to a different store. I'm so disappointed.

    SMG
    -
    December 11, 2020

    Step 1. Place order online. Step 2. Arrive at store Inform staff of your online order waiting in the ticket holder. Step 3. Wait for order to be prepared. Step 4. Return to store for correct order. Ordered online went to the store 10 mins later. No employees present. My order still sitting in the printer. After an awkward exchange as to why I was there the shift leader passes the ticket to a new employee who drops the ticket and proceeds to make the sandwich from memory. I immediately check and find it missing ingredients. This is the 2nd time the food was not ready with no orders ahead of me or in store. Please step up the level of service. Its hard to understand how placing an order online can still not be made on time or correctly. Only way to insure accuracy is to make it myself.

    Jimmy John’s

    Our Address

    390 S Wilcox St Ste. D, Castle Rock, CO 80104, USA

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