Castle Rock location. Food was not great sorry. Manager was very nice! Staff was nice. Please Arby's get back to your 70s roots! Delicious med rare high quality roast beef...crispy potato cakes...and pretty holiday drink glass sets at a great price.
We received some of the best customer service I've ever had at a fast food drive-thru. The young man Nick that greeted us had a smile and very positive attitude. He let us know there was a delay and politely asked us to pull out front. Nick's great attitude made this delay delightful. We had only been in the spot 30 seconds when Nick was coming out the front door with our order. He apologized again for the delay and added an extra item in our bag as a thank you.
Dirty!!! Walked in and our shoes literally stuck to the floor, the cashier a young white male wearing a beanie (its 90* outside) was listening to music blaring with explicit lyrics, the drink area was covered in trash and spilled drinks and the kitchen that is visible from the entry was also filthy. Couldn't tell you how the food is, we left. I wouldn't eat anything made in a place that dirty.
Food was good, but the drive through was RIDICULOUSLY SLOW. It took between 5 and 10 minutes wait between each movement. Only had 3 cars ahead of me, but it was over 20 minutes before I pulled up to the window
You can't go wrong with a classic roast beef sandwich. Always warm and delicious.
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